Open Enrollment Relaunch
RESULTS
Relaunched open enrollment for 300k participants in under 10 months.
Coordinated 7 teams to update software, mobile app, support training, ID cards, and print collateral.
Achieved 99% participant retention, 5% over client target.
WORK
- Led relaunch of new health plan options for 300k+ participants
- Streamlined communications and managed accountability and risk mitigation across 7 separate, interdependent teams.
- Developed online dashboard to provide real-time status to leadership and all stakeholders.